Amazon has launched a brand new ‘Your Remembers and Product Security Alerts’ web page, which permits customers to view product remembers and security data for gadgets they bought in Amazon’s retailer.
“Whereas we all the time proactively notify clients about product remembers and security alerts, clients now have a devoted location to view these communications in a single place,” the e-commerce firm mentioned.
With the brand new ‘Your Remembers and Product Security Alerts’ web page, the corporate goals to make it simpler for patrons to pay attention to remembers on merchandise they’ve bought within the retailer, navigate to get extra details about remembers, and think about out there refund or return choices.
If a recall is introduced or a product security alert is issued, customers will obtain a personalised e-mail with particulars in regards to the recall, and can see an alert banner on prime of their ‘Your orders’ web page.
This banner will hyperlink to their private ‘Your Remembers and Product Security Alerts’ web page for extra particulars about potential security hazards, in addition to to the recall discover for choices comparable to a refund, return or restore.
Earlier, customers needed to depend on third-party web sites to study a product recall, and had been required to submit private data to obtain directions on what to do with a recalled product, the corporate mentioned.
Nevertheless, with the brand new function, the e-commerce platform will be capable of immediately attain 100 per cent of its clients who’ve purchased a recalled product within the retailer and also will present clear directions on what to do subsequent.
In the meantime, earlier this month, Amazon had launched a brand new free self-serve product customisation function ‘Customise Your Product’ in India.
This function is on the market throughout a big selection of greater than 10,000 merchandise from 76 completely different classes.
It affords an “intuitive” customisation expertise which gives visible design instruments to clients to personalise merchandise, together with a product preview choice to view the ultimate customised product in real-time.
— IANS
